Hello all,
hope you are doing ok. I just want to tell about a big issue I have with Piaggio and my MP3 250cc 2009.
Below is the email to customer care:
Good afternoon,
My name is #######, I am the owner of an MP3 Piaggio 250cc 2009 bought at Miami Vespa store in June 2012.
Recently I got an issue with my engines which shutdown on the highway while I was coming back from work.
After towing, I brought my scooter to Vespa Miami Store. Technicians told me that my scooter ran out of oil.
I was definitely surprise since I have done my scheduled maintenance in the same store: Vespa Miami.
My scooter is right now 12300 miles and my next maintenance for oil replacement is at 12400 miles as mentionned on my scheduled maintenance book provided at time I bought the bike.
According to the book, oil replacement is: 621 miles 6200 miles and 12400 miles.
Therefore I am within the scheduled maintenance program.
As you may have notice, as up today my scooter is not under warranty anymore, and suddently engine of my bike is damaged.
According to technician my bike should have been service more often, but then I followed the Piaggio Scheduled Maintenance program.
Now this is the situation: I have a 2000$ bill to pay because I followed perfectly the Piaggio Scheduled Maintenance and unfortunately I am out of warranty.
I need to know what are you going to do since issue is not ME but the Piaggio Scheduled Maintenance programm.
i am experiencing really difficult hard time with Piaggio customer care. Since failure is link to their maintenance program, It is very difficult to swallow this bill!!!!!
let me know what you think about that. this is incredible!!!!!
lamille19
hope you are doing ok. I just want to tell about a big issue I have with Piaggio and my MP3 250cc 2009.
Below is the email to customer care:
Good afternoon,
My name is #######, I am the owner of an MP3 Piaggio 250cc 2009 bought at Miami Vespa store in June 2012.
Recently I got an issue with my engines which shutdown on the highway while I was coming back from work.
After towing, I brought my scooter to Vespa Miami Store. Technicians told me that my scooter ran out of oil.
I was definitely surprise since I have done my scheduled maintenance in the same store: Vespa Miami.
My scooter is right now 12300 miles and my next maintenance for oil replacement is at 12400 miles as mentionned on my scheduled maintenance book provided at time I bought the bike.
According to the book, oil replacement is: 621 miles 6200 miles and 12400 miles.
Therefore I am within the scheduled maintenance program.
As you may have notice, as up today my scooter is not under warranty anymore, and suddently engine of my bike is damaged.
According to technician my bike should have been service more often, but then I followed the Piaggio Scheduled Maintenance program.
Now this is the situation: I have a 2000$ bill to pay because I followed perfectly the Piaggio Scheduled Maintenance and unfortunately I am out of warranty.
I need to know what are you going to do since issue is not ME but the Piaggio Scheduled Maintenance programm.
i am experiencing really difficult hard time with Piaggio customer care. Since failure is link to their maintenance program, It is very difficult to swallow this bill!!!!!
let me know what you think about that. this is incredible!!!!!
lamille19
