Its true, i ordered a fakey brake back in january, absolutely no customer service. never shipped or anything. Filed a claim. 2 days ago my dad got an email from the owner that said while he was in the hospital he thought his parents shut down his site because he was there for over 2 months. Asked if we still wanted it, my dad said yes. It should be coming in this week. They are legit. Just had some problems for a while.