today I found a tooth in my fruit pastilles....

JDBen

BST Moderator
Staff member
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I sent an email to rowntress, I wanna see if I get compansation in the form or......fruit pastilles xD
 

JDBen

BST Moderator
Staff member
also they put too manuy bastard yellow ones in the packet!

I'm gunna look into what compansation I can get out of it
 

uk whip

Lewis!
lol, once i opended a pack of ready salted crisps and they were salt and vinegar (eew) so i sent them away and i got 50pounds worth of walkers! i was happy haha
 

uk whip

Lewis!
email them, wait for a reply they will then say either 'well send you something' OR 'we want proof etc'

either way you'll end up getting something
 

JDBen

BST Moderator
Staff member
Mr Ben Grantham
17 York Avenue
WOLVERHAMPTON
WV3 9BZ
002462560A
21 September 2009

Dear Mr Grantham

Thank you for getting in touch. We are very sorry that you were disappointed with your Fruit Pastilles. We would very much like to have an opportunity to examine the offending item. This would enable us to conduct an investigation in the production area concerned. We would be grateful if you would return the item and corresponding packaging to: Consumer Services, Nestl�© UK Ltd, 203, York, YO91 1XY, preferably by Royal Mail Special Delivery. We will, of course, refund your postage costs. Please quote the reference number found at the head of this email. Please accept our thanks for your co-operation in this matter. We look forward to hearing from you.

Yours sincerely
Natalie Farmeary

Consumer Relations Executive/Consumer Services
 
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