Mr Ben Grantham
17 York Avenue
WOLVERHAMPTON
WV3 9BZ
002462560A
21 September 2009
Dear Mr Grantham
Thank you for getting in touch. We are very sorry that you were disappointed with your Fruit Pastilles. We would very much like to have an opportunity to examine the offending item. This would enable us to conduct an investigation in the production area concerned. We would be grateful if you would return the item and corresponding packaging to: Consumer Services, Nestl�© UK Ltd, 203, York, YO91 1XY, preferably by Royal Mail Special Delivery. We will, of course, refund your postage costs. Please quote the reference number found at the head of this email. Please accept our thanks for your co-operation in this matter. We look forward to hearing from you.
Yours sincerely
Natalie Farmeary
Consumer Relations Executive/Consumer Services