I ordered via internet on December 15th. They swept my paypal for $177 and an automatic email said we got your order. In my order I stated "I HAVE TO HAVE THIS BY XMAS - it's for my grandson" - I called two days later - no answer and a phone message that essentially said, 'We're too busy to answer your calls" - sent numerous emails no answer. Finally tracted down a cell number and texted who I believe to be "ratjuice" and he said "All orders will go out before xmas" so I waited. Xmas came, my grandson looked at my like the lier that I am, and the following week nobody answered the phone either - no response to emails, no shipping date, nothing.
Finally I reached someone on January 7th. She said they had just received the part the night before and would ship tomorrow.
I filed a claim and Paypal and they shipped it immediately after.
Their response to every complaint is "we ship 200 a week" and "we're the biggest" - I guess you have to go with the Fatburger defense with someone so naive as to think big is good - "200 shipped is not 200 happy" - the lack of respect and the poor treatment are worse than anything I have seen. And I know that I'm just dealing with some children who thought it might be a great idea to go into business. But there is a basic responsibility for those who open a business and when you begin taking people's money, you have a responsibility to do more than communicate when you feel like it, and complain and give excuses whenever you can't deliver.
i'm a CEO for two companies and I do not have time for this - but getting treated like this has made me dedicate my life to making sure that Kota Scooters loses a wheel.
